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Locations

  • Minnesota Department of Human Services (DHS)
    540 Cedar St, St. Paul, MN 55155
Service Info
Service:Minnesota Health Care Programs (MHCP) Member Help Desk
Agency: Minnesota Department of Human Services (DHS)
Location:540 Cedar St, St. Paul, MN, 55155 Map
Phone: (800) 657-3739
Email:

Service Description

The Member Help Desk answers questions from people who are on Minnesota Health Care Programs (MHCP) [Medical Assistance (MA) and MinnesotaCare].

The Member Help Desk:
* Provides information about applications, eligibility, health care policy, benefits, and claims.
* Refers callers to appropriate county and state agencies for specialized information or services.

The help desk can help with things like:
* How to apply for MHCP
* What to do about a lost or stolen Minnesota Health Care Programs ID card
* How to find a provider who accepts Minnesota Health Care Programs coverage
* What services are covered under MHCP
* Coverage if you are out of the state
* Copays, cost sharing and spenddowns
* Prior authorizations
* Home care service agreements
* How other insurance works with MA (third-party liability)
* The appeals process

If you are enrolled in a health plan through MHCP, contact the health plan's member services with questions about covered services.

If you have questions about eligibility or need to report household, income or asset changes, contact your county office or MinnesotaCare.

Call the Member Help Desk at (651) 431-2670 or (800) 657-3739

Features

Building Accessibility
  • Accessible main entrance (zero step approach)
  • Accessible public restroom
  • Designated disability parking
Languages other than English
  • Arabic
  • Cambodian
  • Croatian
  • Hmong
  • Laomong
  • Laotian
  • Russian
  • Spanish
  • Vietnamese

Eligibility

People on Minnesota Health Care Programs (Medical Assistance and MinnesotaCare).

Application Instructions

(651) 431-2670 or (800) 657-3739

TTY: (800) 627-3529 or by using your preferred relay service

Fees

There is no fee for this service.

Required Documents

  • MHCP Membership Card/Number
  • Social Security card/number

Business Hours

8:00am - 4:30pm, Monday - Friday

Area Served

State of Minnesota

Websites

http:/​/​mn.​gov/​dhs

Telephones

Telephone types, numbers and hours

TypeNumberHours
Main DHS number (651) 431 - 20008:00am - 4:30pm, Monday - Friday
Speech-to-Speech relay (877) 627 - 3848
TTY (800) 627 - 35298:00am - 4:30pm, Monday - Friday

Last Update

5/6/2015

Statewide TTY Number

Dial 7-1-1 Learn More