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Locations

  • Minnesota Department of Human Services (DHS)
    540 Cedar St, St. Paul, MN 55155
Service Info
Service:Minnesota Health Care Programs (MHCP) Member Help Desk
Agency: Minnesota Department of Human Services (DHS)
Location:540 Cedar St, St. Paul, MN, 55155 Map
Phone: (800) 657-3739
Email:

Service Description

The Member Help Desk provides information and referral services to persons who are on Minnesota's Health Care Programs (Medical Assistance and MinnesotaCare).


Administered through the Department of Human Services (DHS), the Help Desk:

- Provides information about applications, eligibility, health care policy, benefits, and claims.

- Refers callers to appropriate county and state agencies for specialized information or services.

The help desk can help with things like:
- Minnesota Health Care Programs ID card requests
- finding providers who accept Minnesota Health Care Programs coverage
- questions about covered services
- coverage if you are out of the state
- status of claims
- spend downs
- prior authorizations
- home care service agreements
- Explanation of Medical Benefits requests.

People enrolled in a health plan should contact the health plan's member services with questions about covered services.

If you have questions about eligibility or need to report household, income or asset changes, contact your county office or MinnesotaCare.


**Twin Cities metro area residents must call (651) 431-2670 to contact the Member Help Desk**

Outside metro area phone: (800) 657-3739

Features

Building Accessibility
  • Accessible main entrance (zero step approach)
  • Accessible public restroom
  • Designated disability parking
Languages other than English
  • Arabic
  • Cambodian
  • Croatian
  • Hmong
  • Laomong
  • Laotian
  • Russian
  • Spanish
  • Vietnamese

Eligibility

Persons on Minnesota's Health Care Programs (Medical Assistance and MinnesotaCare).

Application Instructions

(651) 431-2670 (Twin Cities metro area) or
(800) 657-3739 (outside Twin Cities metro area)
TTY: (800) 627-3529 or 711

Fees

There is no fee for this service.

Required Documents

  • MHCP Membership Card/Number
  • Social Security card/number

Business Hours

8:00am - 4:30pm, Monday - Friday

Area Served

State of Minnesota

Websites

http:/​/​mn.​gov/​dhs

Telephones

Telephone types, numbers and hours

TypeNumberHours
Main DHS number (651) 431 - 20008:00am - 4:30pm, Monday - Friday
Speech-to-Speech relay (877) 627 - 3848
TTY (800) 627 - 35298:00am - 4:30pm, Monday - Friday

Last Update

10/28/2014

Statewide TTY Number

Dial 7-1-1 Learn More