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FAQ

How can I find help for myself or someone else?

You can find services that meet your needs by using any of the following methods: entering a search term in the search bar, search by "special topics", search the “trending topics”, or search by Taxonomy Terms or agency name, which are both located in lower-left side of the screen.

A search term can be entered at any time in the search bar. If you search in one of the special topics, the search will only return results tied to that special topic.

What browser do I need?

We support the latest version of Google Chrome, Firefox, Internet Explorer, and Safari. For best website experience and performance, please update your browser to the most current version.

Is this site accessible for people with disabilities?

Yes. For more details, please read our accessibility policy. Also, see the "Accessibility Tips" help topic for practical tips on navigating the site.

What kinds of resources are available in this directory?

The resource database contains information on the community services individuals and communities need to sustain and improve their daily lives--health care and childcare, job training, education and recreation, retirement, disability and social service information. This directory contains information on nonprofit and public health and human service programs and some for-profit programs such as housing.

Can I get help over the phone or in person?

If you are a Minnesota senior or a caregiver for a Minnesota senior, you can email the Senior linkage line® with questions or comments or you can call 1-800-333-2433.

If you are a person with a disability (or a representative of a person with a disability), you can e-mail the Disability Linkage Line with questions or comments, or you can call 1-866-333-2466.

If you are a Minnesota teen or young adult, you can call this phone number: (651) 431-4714; Mon - Fri, 8:00 am - 4:30 pm, or you can send an email with questions or concerns

How can I make the text larger or smaller?

In your browser, you can change the text size for easier reading if desired. This tip applies to Mozilla Firefox, Apple Safari, Internet Explorer or Google Chrome:

To increase the size font, you can either:

  • Hold "Ctrl" + scroll up with mouse
  • Hold "Ctrl" + "+" key

To decrease the size of the font, you can either:

  • Hold "Ctrl" + scroll down with mouse
  • Hold "Ctrl" + "-" key

How can I view more details about a service I see in the Search Results list?

Click on the Provider in the results list. All the details about the selected service will be displayed.

How can I e-mail a list of services I found on this web site?

On the Search Results page

  1. Click the "Export Results" link in the results header
  2. Select "Email a Link to These Results" from the dropdown menu.
  3. Fill out the email form.
  4. Click the "Send" button

The email will include a web link that will take the recipient directly to the list of services you are viewing.

From the "My Pages" area in My Minnesotahelp.info®

If you are signed in to your My Minnesotahelp.info® account within the web site you can print a list of services that you've saved as part of a Plan you created.

  1. In the "My Saved Resources" pane, click the "My Saved Plans" link.
  2. Click on the View button next to a Plan Name.
  3. Click on the "Programs" tab.
  4. Click the "Email" link in the results header.
  5. Fill out the email form.
  6. Click the "Send" button.

How can I save resources I've found on this web site?

You can save any resources you find on this web site by creating a private and secure user account. When you've done that you can save as many resources as you like. Each time you sign in to the web site you'll be able view any of your saved resources and add more.

If you haven't already created a user account, go to the registration page. If you already have a user account and would like to sign in now, you can go to the My MinnesotaHelp.info® logon page.

To save any number of services from the Search Results list, click inside the checkboxes in the left-most column for each of the services you want to save. Then click the "Save Checked" button.

You can also save a service from the Service Details page by clicking the "Save Resource" button.

What if I see incorrect information?

If you know that information about a service is incorrect, has changed, or have found incorrect data or information that is missing, you can either click the "Report Problem" button or email us to let us know.

Are you a service provider?

Go to the Provider Portal where you can sign in and edit your agency's information if you already have a user account, request a user account if you're already listed in our database, or e-mail us a request to add your agency and its services to our database.