Wednesday, January 27, 2016
MinnesotaHelp.info® Review Pilot to Begin
If you have been a past user of MinnesotaHelp.info®, then you know that this site has been completely redesigned. As part of the website upgrade, you can now use Home and Community Services Finders to help you find assisted living, supported employment services and independent living skills providers. In addition, those who use these services will be able to help test another new features within the site – service provider reviews.
If you have used services from an agency or business listed in MinnesotaHelp.info®, then you can help by being part of a pilot of reviews for providers of these services. Between now and running through May 1, 2016, MinnesotaHelp.info® will test a new process for people to write and submit online reviews of services they’ve received for possible follow-up by the service provider.
The Minnesota Board on Aging is conducting this pilot in partnership with the Minnesota Department of Human Services to test how well the process for consumers’ reviews of assisted living, supported employment and independent living skills providers is working. Consumers will be able to write reviews, see their own reviews, and providers will be able to respond. However, during the pilot, these reviews will not be posted to the live website. The goal of this pilot is to gather a sampling of the types of reviews received and to test the process for submitting reviews. To do this, we need your help.
Go to https://minnesotahelp.info/QualityInformation and click on Write a Review. Then, search for the agency you’d like to review. You be asked to log in to your My MinnesotaHelp.info® account. If you don’t have one, you can easily create one.
The goal is for users to have a positive experience, so if something is not working properly or if something is missing, please let the project team know. You can email them at https://minnesotahelp.info/ContactUs or call the Senior LinkAge Line® to be routed to project staff who can assist you.