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Centers for Medicare and Medicaid Services

Ombudsman - Medicare Concerns

Centers for Medicare and Medicaid Services - National Office

7500 Security Blvd, Baltimore, MD, 21244

(800) 633-4227

Website

https://www.cms.gov/medicare/appeals-grievances/ombudsman-center

Service Details

Description

The Medicare ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the service provider to resolve issues, offer information about Medicare rights and protections, and improve customer service.


Helps to resolve a question or complaint about:
* Original Medicare (Medicare Beneficiary Ombudsman)
* Durable Medical Equipment (DME) (Competitive Acquisition Ombudsman)
* Prescription drugs and medical technology products (Medicare Pharmaceutical and Technology Ombudsman)


Features

  • Area Served by County
    • Aitkin County 
    • Anoka County 
    • Becker County 
    • Beltrami County 
    • Benton County 
    • Big Stone County 
    • Blue Earth County 
    • Brown County 
    • Carlton County 
    • Carver County 
    • Cass County 
    • Chippewa County 
    • Chisago County 
    • Clay County 
    • Clearwater County 
    • Cook County 
    • Cottonwood County 
    • Crow Wing County 
    • Dakota County 
    • Dodge County 
    • Douglas County 
    • Faribault County 
    • Fillmore County 
    • Freeborn County 
    • Goodhue County 
    • Grant County 
    • Hennepin County 
    • Houston County 
    • Hubbard County 
    • Isanti County 
    • Itasca County 
    • Jackson County 
    • Kanabec County 
    • Kandiyohi County 
    • Kittson County 
    • Koochiching County 
    • Lac qui Parle County 
    • Lake County 
    • Lake of the Woods County 
    • Le Sueur County 
    • Lincoln County 
    • Lyon County 
    • Mahnomen County 
    • Marshall County 
    • Martin County 
    • McLeod County 
    • Meeker County 
    • Mille Lacs County 
    • Morrison County 
    • Mower County 
    • Murray County 
    • Nicollet County 
    • Nobles County 
    • Norman County 
    • Olmsted County 
    • Otter Tail County 
    • Pennington County 
    • Pine County 
    • Pipestone County 
    • Polk County 
    • Pope County 
    • Ramsey County 
    • Red Lake County 
    • Redwood County 
    • Renville County 
    • Rice County 
    • Rock County 
    • Roseau County 
    • Scott County 
    • Sherburne County 
    • Sibley County 
    • St. Louis County 
    • Statewide 
    • Stearns County 
    • Steele County 
    • Stevens County 
    • Swift County 
    • Todd County 
    • Traverse County 
    • Wabasha County 
    • Wadena County 
    • Waseca County 
    • Washington County 
    • Watonwan County 
    • Wilkin County 
    • Winona County 
    • Wright County 
    • Yellow Medicine County 
  • Payment
    • Free / no cost to everyone 
  • Specialization
    • Disabilities 

Eligibility

Any Medicare beneficiary with a question or complaint


Application Instructions

Visit the website to learn how to request help and get contact information or call 1-800-MEDICARE ((800) 633-4227).


Area Served

Nationwide


Websites

https://www.cms.gov/medicare/appeals-grievances/ombudsman-center

https://www.cms.gov

Phone Numbers

Type Number Hours
Main (877) 267-2323
Main - Medicare (800) 633-4227
TTY - CMS Administration (866) 226-1819
TTY - Medicare Help (877) 486-2048

Last Update

10/10/2024

Other Locations

This provider does not offer this service at other locations.

Other Services or resources

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