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Centers for Medicare and Medicaid Services

Ombudsman - Medicare Concerns

Centers for Medicare and Medicaid Services - National Office

7500 Security Blvd, Baltimore, MD, 21244-1849

Distance: 224 Miles

(800) 633-4227

Website

https://www.cms.gov/Center/Special-Topic/Ombudsman-Center

Service Details

Description

The Medicare ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the service provider to resolve issues, offer information about Medicare rights and protections, and improve customer service.


Helps to resolve a question or complaint about:
* Original Medicare (Medicare Beneficiary Ombudsman)
* Durable Medical Equipment (DME) (Competitive Acquisition Ombudsman)
* Prescription drugs and medical technology products (Medicare Pharmaceutical and Technology Ombudsman)


Features

  • Payment
    • Free / no cost to everyone 
  • Specialization
    • Disabilities 

Eligibility

Any Medicare beneficiary with a question or complaint


Application Instructions

Visit the website to learn how to request help and get contact information.


Area Served

Nationwide


Websites

Phone Numbers

Type Number Hours
Main (877) 267-2323
Main - Report Medicare Fraud or Abuse (800) 447-8477
TTY - CMS Administration (866) 226-1819
TTY - Medicare Help (877) 486-2048

Last Update

4/22/2020

Other Locations

This provider does not offer this service at other locations.

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