Programs that provide information, guidance and assistance that supports the ability of family members and other informal caregivers to make decisions and solve problems relating to their caregiving role. The service helps the caregiver find practical solutions to concerns about the health and wellbeing of the care recipient; and may be provided via an advice line or an online chat service as well as in in-person settings.

Programs that provide emotional support, information and guidance in individual and/or group settings for family members, friends, significant others, non-familial caregivers or attendants who are caring for someone who has a serious illness or disability or who is elderly and increasingly unable to provide for his or her own care, and are feeling overwhelmed by their responsibilities and the effect that their caregiving role has had on their lives.