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Minnesota Board on Aging (MBA)

Office of Ombudsman for Long-Term Care

540 Cedar St, St. Paul, MN, 55101-2208

Distance: 1033 Miles

(800) 657-3591


Service Details


Resolves problems and improves long-term care service quality by working with consumers and caregivers

* Resolves disputes through:
- Mediation
- Negotiation
- Education or referral to appropriate state or federal enforcement agencies or legal services
* Resolves complaints about:
- Abuse, neglect and financial exploitation
* Provides information and education about:
- Consumers' rights, laws and regulations
- Financing of health care and long-term care services through written materials
- Individual consultation or public speaking
* Advocates to better meet consumer needs through reform of state and federal legislation and the health care and social services system
* Trains and oversees volunteers assigned to nursing homes and supportive housing, including assisted living services

Intake for all callers:

(651) 431-2555 or (800) 657-3591

Cheryl Hennen, Director and State Long-Term Care Ombudsman

Genevieve Gaboriault, Deputy Ombudsman

Aisha Elmquist, Ombudsman Specialist

Dana Manteufel, Volunteer Coordinator

Regional Ombudsmen (who work directly with consumer problem-solving in local communities)


Serves adults who are:
* Residents of nursing homes and boarding care homes
* Home care consumers
- In-home services
- Supportive housing including assisted living services
- Hospice
- Adult day services
- Adult foster care
* Discharged or evicted from a facility or who lost service through termination or service denial

Business Hours

8:00am - 4:30pm, Monday - Friday

Area Served

State of Minnesota


Phone Numbers

Type Number Hours
Senior LinkAge Line® (800) 333-2433
Speech-to-Speech Relay (877) 627-3848
TTY/TDD (800) 627-3529

Last Update


Other Locations

This provider does not offer this service at other locations.

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