Programs that accept and, where possible, attempt to resolve complaints regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of organizations that provide health care services.

Programs that accept and, where possible, attempt to resolve regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of hospitals.

Programs that accept and, where possible, attempt to resolve complaints regarding the quality of care, treatment of patients, unprofessional conduct of personnel or other inappropriate business practices of home health care agencies.

Programs that accept and, where possible, attempt to resolve complaints regarding high pressure sales tactics, improper denials of insurance claims, delays in settling claims, illegal cancellation of policies, misrepresentation, fraud, unethical or improper conduct of personnel or other inappropriate business practices of insurance companies or agents.

Programs that accept and, where possible, attempt to resolve regarding the licensing, incompetence, negligence, violations of laws relating to the use and prescription of dangerous drugs and narcotics, quality of service, excessive fees, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice in the health, mental health and veterinary science fields.

Individuals who have chronic illnesses or disabilities or are frail elderly, who are unable to take care of their own daily living needs independently and who require one or a a combination of ongoing in-home or out-of-home care supportive arrangements which may include care in their own homes by relatives or other caregivers; care in their own homes combined with participation in an adult day care or similar program; residence in an assisted living facility, adult foster home, continuing care retirement community, life care community, senior residential care home or other supervised living facility; case management; advocacy to assure their safety and rights; and/or other forms of basic assistance.

Individuals who are ill and who are receiving medical care. Also included are individuals who have no demonstrable illness but are being investigated for signs of pathology such as altered blood chemical values or physical changes such as asymptomatic cardiovascular abnormalities.