Minnesota Department of Health (MDH)
Health Care Facility and Service Complaints
625 Robert St N, St. Paul, MN, 55155
(651) 201-4200
health.ohfc-complaints@state.mn.us
https://www.health.state.mn.us/facilities/regulation/ohfc/index.html
Service Details
Description
The Office of Health Facility Complaints (OHFC) serves the general public.
It can investigate complaints relating to quality of life and quality of care at health care facilities/agencies:
* Hospitals
* Nursing homes
* Boarding care homes
* Supervised living facilities
* Assisted living and home health agencies
* Individuals or organizations exempted from licensure per MS 144A.46, Subd. 2.
* Allegations of child maltreatment in non-licensed personal care provider organizations.
* Personal Care Assistance (PCA) staff working in home care agencies.
Features
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Area Served by County
- Aitkin County
- Anoka County
- Becker County
- Beltrami County
- Benton County
- Big Stone County
- Blue Earth County
- Brown County
- Carlton County
- Carver County
- Cass County
- Chippewa County
- Chisago County
- Clay County
- Clearwater County
- Cook County
- Cottonwood County
- Crow Wing County
- Dakota County
- Dodge County
- Douglas County
- Faribault County
- Fillmore County
- Freeborn County
- Goodhue County
- Grant County
- Hennepin County
- Houston County
- Hubbard County
- Isanti County
- Itasca County
- Jackson County
- Kanabec County
- Kandiyohi County
- Kittson County
- Koochiching County
- Lac qui Parle County
- Lake County
- Lake of the Woods County
- Le Sueur County
- Lincoln County
- Lyon County
- Mahnomen County
- Marshall County
- Martin County
- McLeod County
- Meeker County
- Mille Lacs County
- Morrison County
- Mower County
- Murray County
- Nicollet County
- Nobles County
- Norman County
- Olmsted County
- Otter Tail County
- Pennington County
- Pine County
- Pipestone County
- Polk County
- Pope County
- Ramsey County
- Red Lake County
- Redwood County
- Renville County
- Rice County
- Rock County
- Roseau County
- Scott County
- Sherburne County
- Sibley County
- St. Louis County
- Statewide
- Stearns County
- Steele County
- Stevens County
- Swift County
- Todd County
- Traverse County
- Wabasha County
- Wadena County
- Waseca County
- Washington County
- Watonwan County
- Wilkin County
- Winona County
- Wright County
- Yellow Medicine County
Application Instructions
To make a complaint, follow the instructions on the website.
For more information about the complaint process, contact the Office of Health Facility Complaints at (651) 201-4200, or email: health.ohfc-complaints@state.mn.us
Area Served
Most programs serve all Minnesota counties. Service area may be dependent on program
Websites
Phone Numbers
| Type | Number | Hours |
|---|---|---|
| Main | (651) 201-5000 |
Last Update
8/27/2024
Other Locations
This provider does not offer this service at other locations.
Other Services or resources
- Certificates and Records
- Children and Youth with Special Health Needs (CYSHN)
- COVID-19 Information
- Diseases and Conditions
- Emergency Preparedness & Response
- Find a Funeral Home
- Find Diabetes Self-Management Education and Support
- Follow Along Program Online Enrollment Form
- Health Care and Coverage
- Health Regulation
- HIV/AIDS Testing
- Immunizations and Vaccine Information
- Infectious Disease, Epidemiology, Prevention and Control
- Injury, Violence and Safety
- Medical Cannabis Program
- Minnesota Health Information Clearinghouse
- Prevention and Healthy Living
- Refugee Health Assessment
- Stroke Designated Hospitals
Taxonomy Terms Used: Clicking a taxonomy term from the list below launches a new search.
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DD-1500.4280Health Facility Complaints Definition
Programs that accept and, where possible, attempt to resolve complaints regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of organizations that provide health care services.
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DD-1500.4280-380Hospital Complaints Definition
Programs that accept and, where possible, attempt to resolve regarding the licensing; incompetence of staff; cleanliness and safety of facilities; treatment of patients; quality of care; excessive fees; charges for services not rendered; unethical, improper or unprofessional conduct of personnel; or other inappropriate business practices of hospitals.
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DD-1500.4530Home Health Care Complaints Definition
Programs that accept and, where possible, attempt to resolve complaints regarding the quality of care, treatment of patients, unprofessional conduct of personnel or other inappropriate business practices of home health care agencies.
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DD-1500.4800-350Insurance Company/Agent Complaints Definition
Programs that accept and, where possible, attempt to resolve complaints regarding high pressure sales tactics, improper denials of insurance claims, delays in settling claims, illegal cancellation of policies, misrepresentation, fraud, unethical or improper conduct of personnel or other inappropriate business practices of insurance companies or agents.
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DD-1500.7230Practitioner Complaints Definition
Programs that accept and, where possible, attempt to resolve regarding the licensing, incompetence, negligence, violations of laws relating to the use and prescription of dangerous drugs and narcotics, quality of service, excessive fees, unprofessional conduct or other inappropriate business practices of individuals who are licensed to practice in the health, mental health and veterinary science fields.
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YF-3300Home/Community Care Recipients Definition
Individuals who have chronic illnesses or disabilities or are frail elderly, who are unable to take care of their own daily living needs independently and who require one or a a combination of ongoing in-home or out-of-home care supportive arrangements which may include care in their own homes by relatives or other caregivers; care in their own homes combined with participation in an adult day care or similar program; residence in an assisted living facility, adult foster home, continuing care retirement community, life care community, senior residential care home or other supervised living facility; case management; advocacy to assure their safety and rights; and/or other forms of basic assistance.
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YF-6000Patients Definition
Individuals who are ill and who are receiving medical care. Also included are individuals who have no demonstrable illness but are being investigated for signs of pathology such as altered blood chemical values or physical changes such as asymptomatic cardiovascular abnormalities.