Programs that provide an opportunity for people who are emotionally distressed and/or for their significant others to meet face-to-face with someone who has been trained to assess and resolve the immediate crisis, if possible, and to link the person with appropriate resources for ongoing assistance.

Programs that develop case plans for the evaluation, treatment and/or care of individuals who have mental, emotional or social problems and need assistance in arranging for services; which assess the individual's needs; coordinate the delivery of needed services; ensure that services are obtained in accordance with the case plan; and follow up and monitor progress to ensure that services are having a beneficial impact on the problem.

Individuals who are younger than age 18.

A disorder arising in childhood or adolescence which is marked by an inability to learn or other functional deficits that cannot be explained by intellectual, sensory or health factors; an inability to build or maintain satisfactory interpersonal relationships with peers, teachers and other adults; inappropriate types of behavior or feelings under normal circumstances; a general pervasive mood of unhappiness or depression; and a tendency to develop physical fears associated with school problems or other issues that is severe enough to adversely affect the child's educational performance or ability to engage in age-appropriate activities. Characteristics may include hyperactivity, aggression or self-injurious behavior, withdrawal, immaturity, and learning difficulties.