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Ombudsman for Mental Health and Developmental Disabilities - State of Minnesota

Ombudsman

Region #10 - Dakota County and West Metro

121 7th Pl E, Ste 420, Metro Square Building, St. Paul, MN, 55101-2117

Distance: 1110 Miles

(651) 757-1812

Website

https://mn.gov/omhdd

Service Details

Description

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service.


Additional Information

Receives and investigates complaints against government and government regulated agencies and its officials


Works in the following areas:
* Client services (general help)
* Medical review (death and serious injury reporting)


Assists with the following:
* Service concerns or complaints
* Knowing your rights
* Grievances
* Access to the right services
* Ideas for making services better
* General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance


Minnesota State law protects people from retaliation that make complaints in good faith.


Medical Review - Death and Serious Injury Reporting
* An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident


Civil Commitment Training and Resource Center (CCTRC)
* Helps consumers, their families and the public with information on the Civil Commitment and Treatment Act and related law


Features

  • Specialization
    • Developmental disabilities 
    • Mental health 

Eligibility

Anyone receiving state provided or state licensed services or treatment for developmental disabilities, mental illness, chemical dependency or an emotional disturbance.


Area Served

Dakota County and the following cities in Hennepin County: Brooklyn Center, Brooklyn Park, Champlin, Crystal, Maple Grove, Robbinsdale and Plymouth


Websites

Phone Numbers

Type Number Hours
Main (651) 757-1812
Toll Free (800) 657-3506

Last Update

6/9/2020

Other Locations

Other Services or resources

This provider does not offer other services or resources at this location.

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