Ombudsman for Mental Health and Developmental Disabilities - State of Minnesota
Region #7 - Southwest Metro and Southeast MN
100 W Lyon Ave, Ste 106, Lake City, MN, 55041-1674
Distance: 28 Miles
An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service.
Receives and investigates complaints against government and government regulated agencies and its officials
Works in the following areas:
* Client services (general help)
* Medical review (death and serious injury reporting)
Assists with the following:
* Service concerns or complaints
* Knowing your rights
* Access to the right services
* Ideas for making services better
* General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance
Minnesota State law protects people from retaliation that make complaints in good faith.
Medical Review - Death and Serious Injury Reporting
* An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident. Call (651) 757-1800 or (800) 657-3506, or submit a fax to (651) 296-1021.
Civil Commitment Training and Resource Center (CCTRC)
* Helps consumers, their families and the public with information on the Civil Commitment and Treatment Act and related law. Call (651) 757-1800 or (800) 657-3506 for information.
Client Information and Specialization
- Mental health
- People with developmental disabilities
Anyone receiving state provided or state licensed services or treatment for developmental disabilities, mental illness, chemical dependency or an emotional disturbance.
8:00am - 4:30pm, Monday - Friday
Dodge, Fillmore, Freeborn, Goodhue, Houston, Le Sueur, Mower, Olmsted, Rice, Steele, Wabasha, Waseca and Winona counties
- Region #1 - North Central 11605 State Ave, Ste 10, Brainerd Human Services Center, Brainerd, MN, 56401-7323
- Region #10 - Dakota County and West Metro 121 7th Pl E, Ste 420, Metro Square Building, St. Paul, MN, 55101-2117
- Region #2 - North West 1505 Pebble Lake Rd, Ste 500, Fergus Falls, MN, 56537-3800
- Region #3 - North East 11 E Superior St, Ste 560 - Duluth Technology Village, Duluth, MN, 55802-2007
- Region #4 - East Central 3301 7th Ave, Anoka, MN, 55303-4516
- Region #5 - West Central 923 12th St E, Ste 107, Glencoe, MN, 55336-2315
- Region #6 - South West 100 Freeman Dr, St. Peter, MN, 56082-3504
- Region #8 - West Metro 121 7th Pl E, Ste 420, Metro Square Building, St. Paul, MN, 55101-2117
- Region #9 - East Metro 121 7th Pl E, Ste 420, Metro Square Bldg, St. Paul, MN, 55101-2117
Other Services or resources
This provider does not offer other services or resources at this location.
Taxonomy Terms Used: Clicking a taxonomy term from the list below launches a new search.
DD-1500.4150-800State Government Complaints/Ombudsman Offices Definition
Programs such as governmental, departmental or nonprofit ombudsman offices that provide assistance for people who want to register complaints about or have other issues which relate to the activities, actions or lack of action by public officials or civil service employees in state government offices or the agencies they regulate and/or fund. Also included are programs that handle complaints about the availability and quality of state government services. The program provides an objective, neutral and independent review of complaints; offers reasonable remedies when complaints are substantiated; and uses information from the complaints and the investigations they trigger to identify and resolve problems within the agency or department and improve services.
FT-1800.2900Health Care Discrimination Assistance Definition
Programs that provide assistance for people who believe that they have been treated unfairly, denied health or mental health care services or benefits or have experienced delays in service provision based on their age, gender, family composition, race or ethnic origin, nationality, religion, disability, sexual orientation or marital status.
FT-6200Patient Rights Assistance Definition
Programs that provide information, education, advocacy and/or other forms of legal assistance which relate to the rights of people who are patients in a health or mental health care facility, who are residents of convalescent or other long or short-term care facilities including adult residential care homes, or who are incapacitated and are being cared for at home by family members. Services may also be available to significant others of these individuals.
TJ-3200.4500Legal Information Services Definition
Programs that provide information about specific legal problems and procedures that interested individuals can access on a website or in person, or by telephone, email, chat, text or other communication channel. Information may be in a self-serve, browsable format (for example a web resource directory or library of audio recordings) or provided by live agents with expertise in the field. Also included are legal aid services, bar associations and other programs that provide basic information about family law, landlord/tenant law, immigration law, consumer law, elder law, patient rights, the rights of persons with disabilities, the criminal justice system, the civil court system and other legal topics via workshops, classes, speaking engagements, printed materials, websites and other similar educational avenues. = Legal Education/Information
YB-9000Young Adults Definition
Individuals who are generally between the ages of 18 and 25 depending on the ages that specific programs use for qualification.
YF-1800Developmental Disabilities Definition
A severe, chronic disability that is attributable to a cognitive, neurological or physical impairment or a combination of cognitive, neurological and physical impairments; that is manifested during the developmental period (prior to age 22); that is likely to continue indefinitely; and that results in substantial functional limitations in three or more areas of major life activity including self-care, receptive and expressive language, learning, mobility, self-direction, capacity for independent living, and economic self-sufficiency.
YF-5000Mental Illness/Emotional Disabilities Definition
An alteration in thinking, mood or behavior or some combination of those that either creates distress or interferes with people's relationships or their ability function.
YF-8000Substance Use Disorders Definition
Disorders related to excessive alcohol use, other drug use or use of other substances including caffeine and tobacco that is characterized by an inability to control or limit the amount taken or the frequency; intense cravings; continuing use despite problems with work, school or family/social obligations or interpersonal problems; risky use, e.g., driving a car, operating machinery while under the influence or continuing to smoke following an emphysema diagnosis; or evidence of pharmacological indicators (tolerance and withdrawal symptoms), the adjustment the body makes as it attempts to adapt to the continued and frequent use of a substance.
YM-2000Foster Home Residents Definition
People who are currently residing in an agency-supervised private family home which may be structured to meet the needs of children and youth who have been neglected, abused or abandoned and are no longer able to live with their birth families; older adults; people with disabilities or other populations. Note that foster care for older adults and/or people with disabilities may not be available in all states.
YM-2500Group Home Residents Definition
People who are currently residing in an agency-owned or operated facility that can generally accommodate six to 13 residents who can benefit from a professionally supervised, treatment oriented, structured group environment.
YM-8300Supportive Housing Residents Definition
People who live in an assisted living facility, continuing care retirement community, life care community, residential care home, semi-independent living residence or other facility for older adults or people with disabilities who are unable to function in an independent living environment because they need assistance with toileting, bathing, dressing, medication management and administration, meals and housekeeping and other activities of daily living.
YZ-2550Government Services Issues Definition
Programs that provide information and/or services that deal with the topic of services provided by the city, county, state or federal government.
YZ-3250Human Rights Issues Definition
Programs that provide information and/or services that deal with the topic of human rights.
YZ-3260Human/Social Services Issues Definition
Programs that provide information and/or services that deal with the topic of human/social services.
YZ-5000Mental Health Issues Definition
Programs that provide information and/or services that deal with the topic of mental health/mental illness.
YZ-6900Public Assistance Issues Definition
Programs that provide information and/or services that deal with the topic of public assistance.