Programs that assign a staff member to assist people who are looking for housing to survey the available residences and to choose and obtain the most suitable option.

Programs that provide assistance for people who are having difficulty understanding and/or obtaining grants, payments, services or other benefits for which they are eligible. The programs may help people understand the eligibility criteria for benefits, the benefits provided by the program, the payment process and the rights of beneficiaries; provide consultation and advice; help them complete benefits application forms; negotiate on their behalf with benefits administration staff; and/or represent them in administrative processes or judicial litigation. Included are benefits counseling organizations that offer a range of advocacy services and legal aid programs that offer more formalized legal assistance.

Programs that create a single, coordinated system of information and access for older adults and people with disabilities who are seeking long term support to minimize confusion, enhance individual choice, and support informed decision-making. ADRC centers serve as a single point of entry to public long term support programs and services. They offer information and counseling regarding available long term support options; assist individuals in determining their eligibility for public long term support programs and benefits including level of care determinations for Medicaid nursing facility and home and community-based service waiver programs; provide short-term case management to stabilize long term supports for individuals and their families in times of immediate need; help people plan for their future long term support needs; and provide information about and referral to other programs and benefits (such as health promotion and disease prevention, transportation services, housing and income support programs) that help people remain in the community.

Programs that provide information about the causes and origins, preventive measures, symptoms, screening/diagnostic procedures, and/or methods of treatment or management including the latest research for specific illnesses or disabling conditions.

Programs that offer information and guidance for people who may qualify for Medicaid with the objective of empowering them to make informed choices. Included may be information about the eligibility requirements for Medicaid and how to apply; Medicaid Managed Care options, benefits covered (and not covered) by the program including long-term care and home and community-based services; the payment process for co-payments; Medicaid "spend-down" (the process of reducing income and/or assets an individual possesses in order to qualify for Medicaid); and information about Medicare and the linkages between the two programs. The program may also answer questions about Medicaid services available to individuals with disabilities; and some programs may help people who qualify with enrollment and provide referrals to providers who accept State Medicaid health insurance.

Programs that provide benefits screening services which help individuals determine whether they are eligible for benefits through any of a wide variety of public and private federal, state and local programs. In addition to identifying the programs that a person may be eligible to receive, the service generally also provides a detailed description of the programs, local contacts for additional information (typically the addresses and phone numbers of where to apply for the programs), and materials to help successfully apply for each program. Included are programs that provide this service online and those that do benefits screening via the telephone or in-person. Some benefits screening programs may focus on specific populations such as older adults and people with disabilities; or specific aspects of benefits eligibility such as the impact that working will have on their benefits as an aid to helping people make informed decisions regarding whether to work. Also included are programs that help people complete the benefits screening form.

Programs that provide information about the accessibility of parks, airports, public buildings and other facilities for use by people who have restricted mobility. Also included are programs that provide general information about accessibility in home, work and community settings.

Programs that maintain information about the full range of human services and which function as the primary source of information about and linkage to human service providers in the community.

Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.

Individuals who are age 50, 55, 60, 62 or 65 or older depending on the minimum age for qualifying as an older adult which varies by program.

Previously employed individuals who have lost their earnings due to a physical or mental impairment severe enough to prevent them from working and who are receiving monthly cash benefits from a public or private source during the period of disability.

Low-income individuals who are receiving comprehensive medical benefits through the federal Medicaid program administered by the county or the state.

Physical, sensory, developmental, cognitive, mental or emotional impairments, illnesses or injuries that prevent or interfere with an individual's ability to perform intellectual or physical tasks that are normally within the range of human capability, or which significantly limit one's mobility or level of activity.

The parents, children, spouses, partners, friends or other relatives or significant others of people who have physical, sensory, developmental, cognitive, mental or emotional limitations, whose own patterns of personal, social and familial coping have been significantly affected by ongoing interaction with and concern about the individual with a disability.

Individuals who have physical, sensory, developmental, cognitive, mental or emotional limitations, illnesses or injuries that affect their ability to engage in one or more major life activities. Disabilities and health conditions may be temporary or permanent, may be present at birth or occur at any point in a person's lifetime, and can be of different levels of severity.

Groups of people, usually consisting of parents (mothers and fathers) and children, who live together in a common dwelling and depend on one another for support.

Employed individuals who have physical, sensory, developmental, cognitive, mental or emotional limitations.

Programs that provide information and/or services that deal generally with the topic of addiction/dependency.

Programs that provide information and/or services that deal with the topic of assistive technology.

Programs that provide information and/or services that deal with the topic of civil rights.

Programs that provide information and/or services that deal with the topic of disabilities.

Programs that provide information and/or services that deal with the topic of employment.

Programs that provide information and/or services that deal with the topic of housing.

Programs that provide information and/or services that deal with the topic of human/social services.

Programs that provide information and/or services that deal with the topic of insurance.

Programs that provide information and/or services that deal with the topic of long term care and the individuals who require it.

Programs that provide information and/or services that deal with the topic of mental health/mental illness.

Programs that provide information and/or services that deal with the topic of poverty.

Programs that provide information and/or services that deal with the topic of public assistance.

Programs that provide information and/or services that deal with the topic of rehabilitation facilities and/or practitioners and/or the conditions under which rehabilitation services may be required.

Programs that provide information and/or services that deal with the topic of transportation.