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United States Postal Service (USPS)

Ombudsman - Postal Regulatory Commission

U.S. Postal Regulatory Commission

901 New York Ave NW, Ste 200, Washington, DC, 20268-0001

Distance: 422 Miles

(202) 789-6800

Website

https://www.prc.gov/consumer-assistance

Service Details

Description

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service.


Additional Information

The Commission is an independent agency that oversees the United States Postal Service (USPS). The Commission is responsible for:
* Price changes
* Service standards and performance
* Financial accounting and reporting
* Proposed nationwide changes in service


Consumer assistance includes:
* Accepting questions or complaints about a mail service issue
* Accepting appeals on a post office closure


Area Served

Nationwide


Websites

Phone Numbers

Type Number Hours
Main (202) 789-6800
FAX (202) 789-6891

Last Update

1/22/2020

Other Locations

This provider does not offer this service at other locations.

Other Services or resources

This provider does not offer other services or resources at this location.

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