Programs that develop plans for the evaluation, treatment and/or care of individuals who, because of age, illness, disability or other difficulties, need assistance in planning and arranging for services; which assess the individual's needs; coordinate the delivery of needed services; ensure that services are obtained in accordance with the case plan; and follow up and monitor progress to ensure that services are having a beneficial impact on the individual. Case management is a collaborative process characterized by communication, advocacy and resource management to promote high quality, cost-effective interventions and outcomes.

Programs that develop case plans for the evaluation, treatment and/or care of individuals who have mental, emotional or social problems and need assistance in arranging for services; which assess the individual's needs; coordinate the delivery of needed services; ensure that services are obtained in accordance with the case plan; and follow up and monitor progress to ensure that services are having a beneficial impact on the problem.

Individuals who are age three to 12.

Partial or complete hearing loss, generally in the severe to profound range, that is present at birth or occurs later in life. Functionally, individuals who are termed "deaf" are unable to hear well enough to rely on their hearing and use it as a means of processing information.

A mild to moderate hearing loss that may be congenital or occur in the prelingual period but is not of sufficient severity to preclude the development of some spoken language; or which is acquired later in life after speech has been developed. Functionally, individuals who are termed "hard of hearing" have some hearing, are able to use it for communication purposes, and feel reasonably comfortable doing so.

An alteration in thinking, mood or behavior or some combination of those that either creates distress or interferes with people's relationships or their ability function.